Cancellation, Return & Refund Policy

Ancestor’s Hands — Cancellation, Return & Refund Policy

Effective for orders placed on or after: September 24 2026

Please review your order carefully before completing your purchase.

Order cancellations
Once we begin preparing or packaging your order, we do not accept cancellations or issue refunds for changes of mind, accidental purchases, or changes in personal or financial circumstances.

If preparation has not begun, contact us promptly through our website with your order number. Cancellation is not guaranteed. If we approve your cancellation, we will issue a full refund to your original payment method.

Returns and exchanges
Due to the personal-care nature of our products, we do not accept change-of-mind returns or exchanges, including for scent preferences. This does not affect assistance for damaged, defective, or incorrect products.

Damaged, defective, or incorrect items
Please contact us through our website as soon as possible, preferably within seven days of delivery. Include your order number, a description of the issue, and photos when available. We will review the issue and arrange an appropriate replacement or refund. This reporting request does not limit any rights provided by law.

Shipping delays and missing orders
If we cannot ship within the stated timeframe, we will notify you and provide any cancellation and refund options required by law. If your package does not arrive, please contact us so we can investigate and arrange an appropriate resolution.

Approved refunds
Approved refunds are returned to the original payment method. Your bank or payment provider may require additional processing time before the funds appear.

Your consumer rights
Nothing in this policy limits rights or remedies required by applicable law. Orders placed through a third-party marketplace are also subject to that marketplace’s applicable policies.